Serving Customers with Disabilities: A Toolkit (12-4-18)

Presented by TransCen Inc. and the Mid-Atlantic ADA Center

This webinar will preview our newest customer service training resource for frontline employees. If you manage a business, professional office, government office, etc., you know how important it is for frontline staff to provide exemplary customer service to people with disabilities. Our customer service toolkit will help you train your staff by giving them both practical guidance and fundamental principles for appropriate and respectful interactions. The webinar will also be useful to anyone with a general interest in disability awareness topics.

Presenter: Caleb Berkemeier, Training Specialist, Mid-Atlantic ADA Center

Serving Customers with Disabilities: A Toolkit – Webinar transcript