Training Materials

Training Materials

These training materials can be used to present brief sessions on disability etiquette and serving customers with disabilities.

This brief presentation on interacting with people with disabilities is designed for customer service staff and can be used independently or with a group.

PowerPoint Presentation: Serving Customers with Disabilities

Handouts and Supplementary Material

At Your Service, 20-minute film on serving customers with disabilities, available in English and Spanish

Quick Tips: Customer Service for Front Line Staff(link is external)
Consejos Rápidos – Servicio al Cliente(link is external)

Hospitality and Disability: Tips for the Hotel Front Desk

ADA 2010 Revised Requirements: Service Animals(link is external)

Frequently Asked Questions about Service Animals and the ADA(link is external)

Fact Sheet: Food Service: Accommodating Diners with Disabilities (link is external)
Hoja de Datos: Servicios De Comida: Cómo Ajustarlos a Comensales Con Discapacidades (link is external)

Choose supplementary materials that suit your audience, and check out our resources for more information that may be of interest to customer service staff or management, including information on tax incentives for improving access.