Experts from Capital One share why it is important to manage, measure, and remediate risks within the ADA program, while remaining compliant with other regulations.
Carin Coates is a process owner for Capital One’s ADA Enterprise Team, Language and Interpretation Enterprise Team, as well as the US Card Power of Attorney, Conservator and Guardianship Team.
Carlos Lugo is a Senior Counsel for Capital One’s Regulatory Legal Team, with subject matter expertise on ADA Title III & digital accessibility, languages other than English, and customer protective arrangements such as power of attorney, conservatorships and guardianships.
HandoutsManaging Risk Under Title III (1 slide per page)
Managing Risk Under Title III (2 slides per page)
Managing Risk Under Title III (3 slides per page)