The U.S. Department of Justice (DOJ) entered this settlement agreement with Lincare, Inc. to settle a complaint and improve communications between the company and its customers. Lincare, a supplier of oxygen, durable medical equipment, and other respiratory care products and related services, operates in nearly every state in the country.
An individual who is deaf complained that the company failed to provide qualified sign language interpreter services to ensure an effective interaction when she sought to rent equipment.
Lincare will post notices for the public, establish record-keeping and grievance procedures, train its employees, and designate one or more employees to handle ADA compliance. Additionally, the company will compensate the complainant in the amount of $10,000 and pay a civil penalty of $10,000.