Effective Communication

Public entities must provide “auxiliary aids and services” when necessary to ensure that their communications are as effective with people who have hearing and vision disabilities as with others. A wide variety of auxiliary aids and services can be employed, ranging from simple to sophisticated.

People who are deaf or hard of hearing may need to use devices or methods such as the exchange of written notes, qualified interpreters, assistive listening devices, telecommunication devices that are hearing aid compatible or equipped with amplification capabilities, captioned media, or real-time captioning services.

Individuals who are blind or have low vision may need qualified readers, audio recordings, screen reading or magnification software for computers, materials in Braille or large print, or other devices or services.

The methods or devices needed will vary depending on the individual’s disability and preferred mode of communication, as well as the type, length, and complexity of communication involved in a particular situation.