Serving Customers with Disabilities: A Toolkit (12-4-18)

Presented by TransCen Inc. and the Mid-Atlantic ADA Center

This webinar will preview our newest customer service training resource for frontline employees. If you manage a business, professional office, government office, etc., you know how important it is for frontline staff to provide exemplary customer service to people with disabilities. Our customer service toolkit will help you train your staff by giving them both practical guidance and fundamental principles for appropriate and respectful interactions. The webinar will also be useful to anyone with a general interest in disability awareness topics.

Presenter: Caleb Berkemeier, Training Specialist, Mid-Atlantic ADA Center

Serving Customers with Disabilities: A Toolkit - Webinar archive

Serving Customers with Disabilities: A Toolkit - Webinar transcript

  • This webinar was presented via the Blackboard Collaborate Web Conferencing platform.
  • Real-time captioning is available through the webinar platform.

First-time Blackboard Collaborate Web Conferencing System V12.6 users:

For more information on pre-configuring your computer for use with Blackboard Collaborate, please visit the First Time Users page.  Depending on your organizational policies you may need the assistance of your IT Staff if firewalls prevent you from downloading files. If you plan to log into the online webinar system to view the presentation, access captioning and/or submit questions it is important that you follow the instructions for checking your computer system to ensure that it is configured correctly and you have the necessary software to access the webinar platform.

Screen Reader Users:

Individuals who are using Screen Reader Software should review the instructions and information available in the Accessibility Guide for Blackboard Collaborate Web Conferencing prior to the session. 

Presentation Handouts:

Serving Customers with Disabilities Toolkit web page

Serving Customers with Disabilities: A Toolkit - One slide per page - presentation handout

Serving Customers with Disabilities: A Toolkit - Two slides per page - presentation handout

Serving Customers with Disabilities: A Toolkit - Three slides per page - presentation handout

Serving Customers with Disabilities: A Toolkit - Outline - presentation handout