January 15, 2019

Presented by the ADA National Network and the Great Lakes ADA Center

December 11, 2018

Presented by the ADA National Network and the Great Lakes ADA Center

November 13, 2018

Presented by the ADA National Network and thte Great Lakes ADA Center

September 26, 2018

Presented by the Northeast ADA Center

September 25, 2018

Settlement Agreement: DOJ and Philadelphia Police Department

The U.S. Department of Justice (DOJ) and the Philadelphia Police Department (PPD) entered a settlement agreement designed to improve communications between the PPD and individuals who are deaf or hard of hearing.

This Department of Labor (DOL) site includes information on Disaster Unemployment Assistance (DUA), which may provide financial assistance to individuals whose employment or self-employment has been lost or interrupted as a direct result of a major disaster, and National Dislocated Worker Grants (DWGs), which may be available to help states create temporary employment opportunities to assist with cleanup and recovery efforts.

The Fair Housing Act, Section 504, and the ADA webcourse covers the rights of people with disabilities in housing under the Fair Housing Act, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act. This free course, which is designed to take about 2 hours, was developed by the New England ADA Center.

This brief presentation on interacting with people with disabilities is designed for customer service staff and can be used independently or with a group.

PowerPoint Presentation

Serving Customers with Disabilities

Handouts and Supplementary Material

At Your Service, 20 minute film on serving customers with disabilities, available in English and Spanish