Easter Seals' Project ACTION provides information and training to consumers and transportation providers.
Toll Free Telephone:
800-659-6428 (Voice/Relay)
Local: 202-347-3066 (Voice), 202-347-7385 (TTY)

Mediation is an informal process where an impartial third party helps disputing parties find mutually satisfactory solutions to their differences. Mediation can resolve disputes quickly and satisfactorily, without the expense and delay of formal investigation and litigation.

Both the U.S. Equal Employment Opportunity Commission (EEOC) and the U.S. Department of Justice (DOJ) offer mediation as a means to resolve concerns prior to referring complaints to litigation.

The 508 Universe Training Courses cover various standards for electronic and information technology issued under section 508 of the Rehabilitation Act. On-line courses include:

  • Designing Accessible Web Sites
  • Accessible Video and Multimedia
  • Building and Buying Accessible Software
  • Buying Accessible Computers
  • Opening Closed Products

The Eppley Institute for Parks and Public Lands offers these free online courses (CEUs are available for a nominal charge):

  • Universal Design in Parks and Recreation
  • Program Access in Parks and Recreation

The Research and Training Center on Independent Living (RTCIL) offers Emergency Preparedeness Online Trainings. Several free online courses are available for individiuals, health professionals, emergency planners, responders, and disaster relief workers. Topics covered range from disability etiquette and providing assistance to people with various types of disabilities in emergency situations, to planning and preparedness for service animals and pets.

Partners in Policymaking offers five online training courses to help people with disabilities, family members, and advocates increase knowledge and skills. The courses include: 

Reaching Out to Customers with Disabilities was developed by the U.S. Department of Justice. This free online course explains how the ADA applies to businesses in ten short lessons. Putting the lessons into practice will allow businesses to comply with the ADA and welcome customers with disabilities.

At Your Service: Welcoming Customers with Disabilities was developed by the Southeast ADA Center. This free, fully accessible on-line course, including case studies and tests, presents information on how to effectively serve customers with a variety of types of disabilities.

The ADA Title II Tutorial covers the requirements applicable to state and local governments. The course is free and is approved for 0.3 CEU and 3 CRCC clock hours.

The tutorial will help ADA Coordinators successfully implement the ADA and foster an inclusive culture in their communities.

ADA Building Blocks was developed by the Southeast ADA Center; this free introductory web-course explores the legal requirements and the spirit of the ADA.

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