More on Title IV

Title IV requires that telecommunication relay services be made available to enable people with hearing or speech disabilities to use the nation’s telecommunication system. Relay services must be available every day, 24 hours a day; skilled relay operators must convey conversations accurately and maintain confidentiality. Users may not be charged rates higher than those charged for functionally equivalent voice communication services.

Captioning is also required for any television public service announcement that is produced or funded in whole or in part by any agency of the federal government.