Hospitality: Department of Justice Publications and Resources

Guide for Places of Lodging: Serving Guests Who Are Blind or Have Low Vision
Guide for Places of Lodging: Serving Guests Who Are Blind or Have Low Vision

Expanding Your Market: Tax Incentives for Businesses
Expanding Your Market: Tax Incentives for Businesses

Reaching out to Customers with Disabilities web course opens a new window
This free, self-paced online course includes ten short modules to address topics such as removing barriers, communicating with customers, policies and procedures, maintaining accessibility, transportation issues, and more.

Hospitality Industry Settlement Agreements

Following are settlement agreements and consent agreements that the Department of Justice (DOJ) has entered with various businesses in the hospitality industry. Although different businesses or situations may be unique, reviewing settlement agreements can help both businesses and customers with disabilities gain a better understanding of the ADA’s requirements and how DOJ interprets them.

We selected these particular agreements because they present an array of common issues that arise in restaurants, hotels, motels, and other places of lodging. For a more comprehensive list of agreements, including agreements that address other hospitality industry-related issues (e.g. airport shuttles, taxis, museums, festivals, theaters, arenas, and performance venues), visit the Department of Justice’s ADA Settlements and Consent Agreements page.

Hilton Worldwide, Inc. (new construction, reservation system, web site, staff training, franchise agreements; posted November 9, 2010)

The Sheraton Grand Sacramento Hotel (service animal issues; signed July 14, 2010)

Times Square JV LLC and Intercontinental Hotels Group Resources (Crowne Plaza Times Hotel) (removal of architectural and communication barriers; signed March 31, 2010)

Wales West LLC (Wales West RV Resort) (exclusion of individual with Human Immunodeficiency Virus [HIV]; signed January 19, 2010)

Parco, Ltd. (Wendy’s restaurants, Cedar Rapids, IA) (removal of architectural barriers; signed August 20, 2009)

800 North Charles Street Limited Partnership, LLLP and Palamino Corporation (Donna's restaurant, Baltimore, MD) (removal of architectural barriers; signed September 17, 2009)

Ocean Palms Beach Resort (removal of architectural barriers; signed July 7, 2009)

The Moderne, the Ameritania, and the Amsterdam Court Hotels, New York, NY (removal of architectural and communication barriers; signed May 6, 2009)

Emstar Realty LLC and Emstar Operating LLC, New York, NY (New York Hotel - The Tuscany) (removal of architectural and communication barriers and modifications to policies, practices and procedures; signed March 18, 2009)

Motel 6 Operating L.P. (new construction, alterations, removal of architectural barriers, and reservation system; signed August 2, 2007)

Doctor's Associates, Inc (Subway Restaurants) (removal of architectural barriers/nationwide franchise; signed July 31, 2007)

Gold Strike Casino Resort, Tunica Resorts, MS (new construction/including entertainment venue, restaurants, and shops; signed May 2, 2007)

Log Cabin Restaurant (service animal issues; signed January 11, 2007)

Penn's Landing Partners and Brennan Beer Gorman (new construction/hotel developer and architectural firm; signed December 2, 2002)

New York-New York Hotel and Casino, LLC, Las Vegas, NV (new construction; posted December 14, 2001)

Wendy's International, Dublin, OH (customer queue areas; posted August 27, 1998)

Paradise Grill, Branson, MO (design and construction; posted February 23, 1998)

Friendly Ice Cream Corporation (auxiliary aids and services, removal of architectural barriers; posted May 22, 1997)